URL details: www.sec-sight.com/post/screw-up-any-customers-lately-don-t-waste-a-golden-opportunity
URL title:
Screw up any customers lately? Don’t waste a golden opportunity!
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- Joel Fosmire 8.Jun.2022 Second Sight Food for Thought Blog Early in my career, someone told me — best way to keep a customer forever is to screw them over and then fix it with brilliance. Of course, the ‘screwing over’ part isn’t intentional, but it does happen. Too often — client service issues are handled with a process-driven, ‘clean up in aisle three’, operational response. May resolve the complaint but does little to keep that client in your camp. Stipulated: Mistakes happen. Obviously, a
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2022-08-24
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